Guaranteed delivery before our vacation (August 2-30) for any order placed before July 30.

Frequently Asked Questions

Find all the answers to your questions
1 - Deliveries and Deadlines

We strive to ship all paid orders within 48 hours (business days, excluding customizable products), subject to product availability.

Subsequently, the postal delay is 48 hours for Metropolitan France, 3 to 10 days for most destinations, and up to 20 days for remote destinations.

 

For all shipments in mainland France, French Overseas Territories, and countries bordering mainland France, we use Colissimo (home or relay point). For all other international shipments, we use DPD. 

For any request, please do not hesitate to send us an email at the following address: info@wildsteer.com or call us at +334 77 92 59 86. 

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Absolutely! Just indicate 2 different addresses when filling out your form when validating your order. If you have any doubts, you can leave a comment when validating your cart, or you can contact us directly by email at the following address: info@wildsteer.com ou nous appeler au +334 77 92 59 86.

Of course! Do not hesitate to send us an email at the following address: info@wildsteer.com or call us at +334 77 92 59 86. 

Yes, it is possible, but only in mainland France.

2 - Online Order

Yes, of course, you can check the box "Yes, it is a gift. Do not include the invoice with the delivery" when validating your order. 

You can indicate a personalized note in the comments. We will then write a handwritten card that we will include with the shipment. 

This option is not available. 

We accept payments by Credit Card (Visa, Mastercard). 

We do not accept payment in installments. 

When your package is shipped, you will receive an email informing you of the tracking number of your order (with the carrier used). 

Upon receipt of your order, an automatic email will be sent to you with a gift card code. Once in your customer area, click on "My gift cards", then "Activate a gift card". Then enter the code you received by email. Your gift card is then available and ready to be used for your purchase. 

For more information, you can contact us directly by email at the following address: info@wildsteer.com or call us at +334 77 92 59 86. 

3 - Knife Customization

For any specific request, you can contact us directly by email at the following address: info@wildsteer.com or call us at +334 77 92 59 86. 

Again, please feel free to contact us directly by email at the following address: info@wildsteer.com or call us at +334 77 92 59 86. 

We recommend not exceeding 15 characters (including spaces). However, if you wish to engrave more, we can do it without any problem. The 15 characters are just a recommendation.

We can only engrave the blade of your knives.

Yes, you can engrave both the blade and the back on the same knife.

The cost is 10 € per engraving. 

4 - Manufacturing and Packaging of Our Knives

All our knives are made in our workshop, in Roche-la-Molière (42), near to Saint-Etienne. 

You can buy our knives on our website wildsteer.com or in many cutlery shops throughout France.

5 - After-sales Service

You can use a honing steel or a sharpening stone available in our accessories.

No problem, you can contact us directly and quickly by email at the following address: info@wildsteer.com or by phone at 04 77 92 59 86 or leave us a message on our contact form: Contact us.

Yes, again, it's possible. In this case, please contact us directly by email at the following address: info@wildsteer.com or by phone at 04 77 92 59 86 or leave us a message on our contact form: Contact us. Please note, you have 14 days to notify us after receiving your order. After this period, we will no longer be able to accommodate your request.

Of course! Just like the previous points, please contact us directly by email at the following address: info@wildsteer.com or by phone at 04 77 92 59 86 or leave us a message on our contact form: Contact us.

We advise you to return the knife to us so that we can adjust the blade play in the workshop. 

Wildsteer guarantees forged models for a period of 30 years from the day the product is delivered to the Customer, and other models for a period of 2 years.

However, excluded from the warranty are products that have not been used or maintained in accordance with the recommended care instructions, items that have been disassembled, and damages due to oxidation.

We recommend holding your knife at an angle between 10° and 15° when sharpening.

6 - Other Questions

For any request, please contact us directly by email at the following address: info@wildsteer.com or call us at +334 77 92 59 86.  or leave us a message on our contact form: Contact us.

We do not sell spare parts. 

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